1 vote
AT&T
October 13, 2009
Spoke with AT&T about upgrading my instrument and was horrified with how much they just don't care about paying customers. For the record, I have been an AT&T customer for the last 2 years - never missed a payment or made a late payment. When I call them to find out how much I would need to pay for upgrading my instrument, I was told I would need to pay the same as anyone new customer signing up. And they further mis-lead customers by calling that an *upgrade*. Further more, the customer service person I was speaking with "Kim" actually said $50 was not that much money! They clearly don't know how to treat loyal customers & are complete unwilling to differentiate long-time loyal customers with new ones. In my book, if a company is unwilling to really take care of their long time customers they don't deserve them.
- Guest
October 13, 2009
Spoke with AT&T about upgrading my instrument and was horrified with how much they just don't care about paying customers. For the record, I have been an AT&T customer for the last 2 years - never missed a payment or made a late payment. When I call them to find out how much I would need to pay for upgrading my instrument, I was told I would need to pay the same as anyone new customer signing up. And they further mis-lead customers by calling that an *upgrade*. Further more, the customer service person I was speaking with "Kim" actually said $50 was not that much money! They clearly don't know how to treat loyal customers & are complete unwilling to differentiate long-time loyal customers with new ones. In my book, if a company is unwilling to really take care of their long time customers they don't deserve them.
- Guest
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