1 vote
US Airways
September 15, 2009
Just had a great customer service experience with US Airways. Accidentally booked a 6:30pm flight instead of a 6:30am flight, via a third party. Called US Airways. They changed the flight (which, apparently, involved calling the third party and haggling with them) without any additional fees--only the $16 in fare difference--from US Airways and no service charge from the third party.
I have to say I was almost dumbfounded. I've not always had great experiences with airlines over the phone, and certainly not flight changes that involved no additional fees.
Kudos to Donna at US Airways for some great customer service. - Guest
September 15, 2009
Just had a great customer service experience with US Airways. Accidentally booked a 6:30pm flight instead of a 6:30am flight, via a third party. Called US Airways. They changed the flight (which, apparently, involved calling the third party and haggling with them) without any additional fees--only the $16 in fare difference--from US Airways and no service charge from the third party.I have to say I was almost dumbfounded. I've not always had great experiences with airlines over the phone, and certainly not flight changes that involved no additional fees.
Kudos to Donna at US Airways for some great customer service. - Guest
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